Frequently asked questions

Clear answers.
No unnecessary jargon.

Useful information about websites, ownership, domains, email, Managed Care, photography and working with JW Business Digital.

Frequently asked questions and answers

How long does a website take?

Timescales depend on the size of the site, content availability, required features and how quickly feedback and approvals are provided. A straightforward small-business website can often be completed relatively quickly once the required content and decisions are available.

Do I own the website?

Once the project is completed and agreed payments have been made, you retain control of your business website and important associated business accounts, subject to any separately licensed third-party software or services.

Do I own my domain?

Yes. Wherever practical, your business domain should be registered in and controlled through your own account. JW Business Digital can assist with purchase, setup, DNS, connection and agreed management without unnecessarily retaining ownership.

Can you manage my email?

JW Business Digital can help configure or manage professional business email through services such as Microsoft 365, Google Workspace or an existing domain email system where agreed. Third-party subscription charges are normally payable separately unless explicitly included in an agreement.

What happens after my website launches?

You can manage the website yourself where appropriate, request future changes, choose optional Managed Care, add new services later and receive support where agreed. Ongoing development is available, but it is not mandatory.

Can you improve an existing website?

Yes. JW Business Digital can review design, mobile usability, content, performance, SEO basics, enquiry flows and potential new functionality. What can be improved depends on the existing platform and setup.

What does Managed Care include?

Managed Care can cover routine website maintenance, reasonable content updates, support, checks of key functionality and minor improvements within the agreed plan. It does not automatically include unlimited development, major redesigns, large new features, third-party subscriptions or major content production. See current website support information.

Do you provide photography?

Yes. Business Photography & Drone Content can cover premises, storefronts, products, machinery, vehicles, equipment, workplace imagery and aerial content where safe and permitted. Explore Photography & Drone services.

Can I cancel Managed Care?

Managed Care is an optional service. Cancellation and notice arrangements are confirmed clearly when the service is set up.

Do you work outside Caerphilly?

Yes. Caerphilly is the local base and focus, but JW Business Digital can support businesses across Cardiff, Newport, wider South Wales and further afield where appropriate. For services requiring attendance, location may affect availability or travel arrangements.

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